This framework governs the Lume Live Applied Career Counselling & Psychometrics Internship and every person involved in it — interns, supervisors, and the clients whose sessions an intern may observe. It sits alongside our Privacy Policy, Terms of Service and Refund Policy, and is written to be consistent with India's Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Who Can Be an Intern
Applicants must be 18 years of age or older at the date the cohort begins. We do not enrol minors on this programme, because interns may be exposed to sensitive personal information and are asked to enter binding confidentiality undertakings.
Every applicant completes a screening conversation before a place is confirmed. A place may be declined, and the fee refunded in full, where we judge the fit or the time commitment to be unsuitable.
2. What an Intern May and May Not Do
Interns are trainees. They are not counsellors, and nothing in this programme authorises them to practise independently.
| An intern may | An intern may never |
|---|---|
| Administer and score practice protocols on peers and on consenting adult volunteers, under supervision. | Counsel a real client independently, whether paid or unpaid, during the programme. |
| Observe a live client session silently, where that client has given prior, specific, documented consent. | Observe any session where consent has not been recorded in advance, or has been withdrawn. |
| Practise counselling skills peer-to-peer with fellow interns, with a supervisor debriefing afterwards. | Offer a diagnosis, a clinical opinion, medication guidance, or any assurance about an outcome. |
| Discuss case material in supervision, using de-identified details only. | Record, screenshot, copy, or retain any client session, document or identifying detail. |
| Escalate any concern about risk to the supervisor immediately. | Handle a risk disclosure alone, or decide independently whether it needs escalation. |
3. What a Client Is Told Before Any Intern Observes
Consent to observation is sought before the session, never during it, and it is specific to a named session rather than a blanket permission. Before agreeing, every client is told all of the following:
- That the observer is a trainee on a supervised internship, and is not a qualified counsellor.
- The name of the supervising practitioner who remains responsible for the session and for the intern's conduct.
- What the trainee will and will not do — in an observation, the intern watches silently and does not participate.
- The limits this places on confidentiality — specifically that one additional person will hear what is discussed, and that de-identified case details may be used in supervision for teaching.
- That they may refuse, and that refusing changes nothing about the care they receive, the price they pay, or how soon they are seen.
- That consent can be withdrawn at any moment, including part-way through the session, and the intern will leave immediately without explanation being required.
4. Clients Under 18
Many of the students we work with are minors. Under the DPDP Act, anyone below 18 is a child, and their personal data may be processed only with verifiable consent from a parent or lawful guardian.
For any session involving a client under 18, all of the following must be satisfied before an intern may observe:
- The parent or lawful guardian has given verifiable consent that expressly covers the presence of a named trainee observer. General consent to counselling is not sufficient.
- The student themselves has been asked, in age-appropriate language, and has agreed. A student's objection overrides a guardian's consent — if the young person is not comfortable, no intern attends.
- The guardian has been told they may refuse or withdraw at any time with no effect on the student's care.
5. Intern Confidentiality Obligations
Before a cohort begins, every intern signs the Intern Confidentiality Undertaking. In summary, an intern agrees to:
- Treat everything seen or heard about a client as strictly confidential, permanently — the obligation does not end when the internship does.
- Never record, photograph, screenshot or copy any session, document or message.
- Never post, describe or allude to a case on social media, in a portfolio, or in any academic submission without written permission and full de-identification.
- Attend live sessions from a private space where no one else can overhear.
- Treat what fellow interns disclose during peer practice with the same confidentiality as client material.
- Report any accidental disclosure to the supervisor immediately rather than concealing it.
A serious breach ends the internship without refund and without a certificate, and may be reported to the intern's university where the conduct warrants it.
6. How Case Material Is Handled
- Teaching cases are de-identified. Names, schools, cities and any distinguishing detail are removed or altered before material is used for teaching.
- Interns receive no client files. Identifiable material is visible only during a live, supervised session and is never sent to interns.
- Intern notes must be de-identified as they are written, and are submitted to the supervisor rather than kept.
- Sessions are not recorded for teaching unless separate, explicit written consent has been given for that specific purpose.
- Practice role-plays between interns may be recorded for assessment only with the recorded intern's consent, and are deleted once the assessment and any resit window has closed.
7. Personal Data We Process About Interns
To run the programme we collect and process the following about each intern:
| What we process | Why | How long we keep it |
|---|---|---|
| Name, phone/WhatsApp, email, city | To schedule your screening call, cohort and sessions | Duration of the programme, then 12 months for support queries |
| College/university, course and year, and your department's submission requirements | To confirm eligibility and to document hours in the format your university needs | Duration of the programme, then 12 months |
| Attendance, submissions, practical marks and grade | To assess you and to issue and later verify your certificate | Retained long-term, because we undertake to verify certificates for employers and universities on request |
| Assessment role-play recordings, where you consent | To mark your practical fairly and let you review your own performance | Deleted after the assessment and resit window closes |
| Payment reference and order ID | To confirm your seat, issue refunds and meet accounting obligations | As required by tax and accounting law |
We do not sell intern data, do not use it for advertising or profiling, and do not share it with third parties beyond the service providers who help us operate (such as our payment gateway and hosting), who are bound by confidentiality obligations.
You may at any time request access to your data, ask us to correct it, withdraw your consent, or ask us to erase data we no longer need for a stated purpose. Note that if you ask us to erase your assessment and certificate record, we will no longer be able to verify your certificate to an employer.
8. Supervision and Accountability
Every intern is supervised by a named practitioner who is responsible for the client's care at all times, and who remains accountable for the intern's conduct while they are on the programme. Cohorts are capped so that supervision is real rather than nominal. Interns are told at the outset who their supervisor is and how to reach them between sessions.
9. Raising a Concern
Clients, guardians and interns can all raise a concern about anything on this page — including a suspected confidentiality breach, a consent process that did not feel genuine, or the conduct of an intern or supervisor.
Email: hello@lumelive.co.in · Phone/WhatsApp: +91 7015671280.
We aim to acknowledge within 3 working days and to respond substantively within 15 working days. A concern can be raised anonymously, and raising one never affects a client's care or an intern's assessment.
10. Changes to This Framework
We may update this framework as the programme develops or as the DPDP Rules are finalised. The version published on this page applies, and material changes are reflected in the effective date above.